STYLE MY HOME NEW ZEALAND - DELIVERY TERMS
1. Delivery Area
Style My Home supplies eligible furniture and homewares orders to customers throughout New Zealand. Delivery availability may vary depending on the product, delivery address, access requirements and the services available from our freight partners.
2. Delivery Charges
Applicable delivery charges will be displayed at checkout or otherwise advised before your order is finalised where reasonably practicable. Additional charges may apply for unusual access requirements, remote locations, redelivery, storage, or other services outside the standard delivery service. Where an additional charge becomes necessary, we will contact you where reasonably practicable before the additional service is performed.
3. Delivery Timeframes
Any delivery date or timeframe provided by Style My Home is an estimate only unless we expressly agree otherwise in writing. New Zealand orders may be affected by international freight schedules, customs and border processing, port congestion, weather, carrier delays and other circumstances outside our reasonable control.
We will make reasonable efforts to keep customers informed of material delays that become known to us. Nothing in these Delivery Terms limits rights or remedies that cannot lawfully be excluded under applicable New Zealand consumer law.
4. Delivery Address and Access
Customers are responsible for providing a complete and accurate delivery address, contact details and any relevant access information. Before ordering, please ensure the product will fit through doorways, hallways, stairways, lifts and other access points at the delivery location.
Where delivery cannot reasonably be completed because of incorrect information, inadequate access, the customer or authorised recipient being unavailable, or another matter within the customer's control, reasonable redelivery, storage or associated costs may apply where permitted by law.
5. Receiving Your Order
An adult or other authorised person should be available to receive the order where required by the delivery service. Please inspect the external packaging and goods as soon as reasonably practicable after delivery. If there is visible damage, please photograph the packaging and product before disposing of any packaging.
6. Damage in Transit, Missing Items or Incorrect Goods
If an item arrives damaged, an item is missing, or you receive an incorrect product, please contact Style My Home promptly after discovering the issue. Provide your order number, a description of the issue and clear photographs or video where appropriate.
Please retain the product and all packaging while we assess the matter. Do not dispose of, repair, alter or return the item unless we instruct you to do so. Where applicable New Zealand consumer law entitles you to a remedy, we will provide the remedy required by law.
7. Authority to Leave
If an authority-to-leave service is offered and you request goods to be left unattended, you accept the ordinary risks associated with leaving goods at the nominated location to the extent permitted by law. This does not exclude responsibility that cannot lawfully be excluded.
8. Delayed or Unsuccessful Delivery
If delivery cannot be completed, the carrier or Style My Home may contact you to arrange another delivery. Reasonable redelivery or storage charges may apply where the unsuccessful delivery resulted from circumstances within the customer's control and where such charges are permitted by law.
9. Title and Risk
Ownership of goods does not pass until payment has been received in full. Risk in the goods passes in accordance with applicable law and the circumstances of delivery. Nothing in this clause limits rights that cannot lawfully be excluded under New Zealand law.
10. Returns Following Delivery
New Zealand orders cannot be returned or exchanged merely because of a change of mind. Faulty, damaged, incorrect or non-compliant goods are dealt with under our Returns, Cancellations & Warranty Policy and applicable New Zealand consumer law. Customers should not arrange or pay to return goods to Australia unless Style My Home has first provided written instructions.
11. Consumer Law
Nothing in these Delivery Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable New Zealand law.