STYLE MY HOME NEW ZEALAND - RETURNS, CANCELLATIONS & WARRANTY POLICY

1. Change-of-Mind Returns

Style My Home does not accept returns or exchanges for change of mind on New Zealand orders. This includes where you change your mind after ordering, select the wrong item, decide the colour or finish is unsuitable, the item does not fit your room or access route, or you no longer require the item.

This policy reflects the fact that New Zealand orders are supplied from Australia and Style My Home does not maintain a New Zealand returns facility. Please carefully check all dimensions, product details, finishes and delivery access before ordering.

2. Your Consumer Rights

The change-of-mind restriction does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, Fair Trading Act 1986 or other applicable law.

3. Damaged, Faulty or Incorrect Goods

If your item arrives damaged, is faulty, is not as described, or you receive an incorrect item, please contact Style My Home promptly after discovering the issue. Include your order number, a description of the issue, and clear photographs or video where appropriate.

Please retain the product and all packaging while the claim is assessed. Do not dispose of, repair, alter or return the item unless we instruct you to do so.

4. Remedies

Where New Zealand consumer law entitles you to a remedy, Style My Home will provide the remedy required by law. Depending on the circumstances and the nature of the problem, this may include repair, replacement, refund or another appropriate remedy.

Nothing in this policy requires a New Zealand customer to return goods to Australia at their own expense where doing so would be inconsistent with rights available under applicable consumer law. We will provide instructions for any return that is required as part of an approved claim.

5. Cancellations

Orders should be checked carefully before they are placed. Once an order has been accepted, cancellation is not guaranteed. If we agree to cancel an order before dispatch, reasonable costs already incurred may be deducted where permitted by law.

Custom, special-order, made-to-order or specifically sourced products cannot generally be cancelled once production or procurement has commenced, except where required by law.

6. Warranty Claims

If a product is covered by an express warranty, the warranty operates in addition to any rights that cannot lawfully be excluded under New Zealand law. We may request proof of purchase, photographs, video, measurements or other reasonable information needed to assess a warranty claim.