Frequently Asked Questions (FAQ)
Delivery & Shipping
Do you deliver furniture throughout New Zealand?
Yes. We deliver furniture, artwork, lighting and homewares to addresses throughout New Zealand. During our initial launch, orders are dispatched from our Australian warehouse and shipped to New Zealand via sea freight.
How long does delivery to New Zealand take?
Delivery typically takes approximately 3–4 weeks, depending on your location and the products ordered. These timeframes include sea freight, port processing and local delivery within New Zealand.
Do you deliver to both the North and South Islands?
Yes. We deliver throughout both the North and South Islands. Delivery times may vary depending on your location, with South Island and regional deliveries generally requiring a little additional time.
How will my furniture be delivered?
Your order will travel from our Australian warehouse to New Zealand via sea freight before being transferred to our local freight network for final delivery to your address.
How much does delivery cost?
Delivery costs are calculated based on your order and delivery location. Your applicable shipping cost will be displayed at checkout before you complete your purchase.
For any questions, please call us on 0800 741 511
Can I track my New Zealand order?
We’ll keep you updated as your order progresses. Once your order reaches the appropriate stage for local delivery, tracking or delivery information will be provided where available.
Will I need to pay customs duties or import charges?
No. There are no additional customs duties or import charges for you to pay. The price and delivery costs shown at checkout are all you’ll need to pay.
What happens if my furniture is damaged during delivery?
If your order arrives damaged, please contact our customer service team as soon as possible with your order details and photographs so we can assist you.
Ordering & Products
Are your prices shown in New Zealand dollars?
Yes. All prices on our New Zealand website are displayed in New Zealand dollars (NZD).
Are the products on your New Zealand website available now?
We hold the majority of our range in stock, helping us dispatch orders without lengthy manufacturing lead times. Product availability is shown on each product page, including where an item is available for pre-order.
Can I order samples before purchasing furniture?
Yes. Material samples are available for selected timber and linen finishes, making it easier to see the colour, texture and finish in your own home before choosing your furniture.
Are your furniture dimensions listed online?
Yes. Dimensions and product details are provided on individual product pages to help you determine whether a piece is suitable for your space. We recommend checking access points, doorways, hallways and staircases before ordering larger furniture.
Will colours look exactly the same as they do online?
We photograph our products as accurately as possible, however colours can vary slightly between screens and lighting conditions. Natural materials such as timber, marble and linen may also feature variations in colour, grain and texture that make each piece unique.
Can I click and collect on your website?
Yes you can. When you have finished shopping and you are in your cart or checkout, you will be asked to select what type of delivery method you require. e.g Click and Collect from Brisbane Showroom.
Customer Service, Returns & After-Sales Support
Can I speak to someone before ordering?
Absolutely. Our experienced team is available to help with product advice, dimensions, finishes, styling recommendations and any questions you may have before ordering. Many of our team members are New Zealanders too, so you may even find yourself chatting with a fellow Kiwi.
Can I return an item purchased from New Zealand?
We do not offer returns or exchanges for change of mind, incorrect choice, unsuitable size, colour preference or if an item simply does not suit your space. As orders are shipped from Australia, we recommend carefully checking all dimensions, finishes and product details before ordering.
What if there is a problem with my order?
Our customer service team is based in Australia and is here to assist our New Zealand customers. Simply contact us with your order number and details of the issue and our team will help you with the next steps.
Where is your customer service team based?
Our customer service and showroom teams are based in Australia, with stores in Sydney, Brisbane and the Gold Coast. Our team is available to assist New Zealand customers by phone and online.
Can I get help choosing between products or finishes?
Of course. If you're deciding between different sizes, finishes or styles, our team can talk you through the options and help you choose the most suitable piece for your home.
Interior Styling
Do you offer interior styling services in New Zealand?
Yes. Our Virtual Interior Styling service is available throughout New Zealand, giving you access to our experienced Australian styling team from the comfort of your home.
How does Virtual Interior Styling work?
Your stylist will work with you remotely to understand your space, style and requirements, then help you select furniture, artwork, lighting and homewares to create a cohesive look.
Can you help me style just one room?
Yes. Our Virtual Styling services are available for individual rooms as well as larger projects, so you can get professional guidance whether you're refreshing a living room or furnishing multiple spaces.
Can your stylists help me choose the right furniture size?
Our stylists can recommend pieces based on the dimensions and information you provide about your room. We recommend carefully measuring your space and access points before ordering.
About Style My Home
Is Style My Home an Australian company?
Yes. Style My Home is an Australian family-owned business established in 2012. We have three Australian showrooms and now bring our furniture, artwork and homewares to customers throughout New Zealand.
Where are your Australian showrooms?
Our showrooms are located in Sydney, Brisbane and the Gold Coast. While we don't currently have a New Zealand showroom, our showroom and styling teams are available to assist New Zealand customers remotely.
What style of furniture does Style My Home specialise in?
Our collections are centred around timeless design, including Hamptons, coastal, classic, modern, farmhouse and French Provincial styles. Many of our pieces are designed to work across different interiors rather than being limited to one particular style.
Do you design your own products?
Many pieces within our collection are designed or developed specifically for Style My Home. Our artwork collection also includes designs created in-house, with many featuring hand-painted finishes and textural detailing.
Will you open a showroom in New Zealand?
Not initially. Our New Zealand launch is online, supported by our experienced Australian showroom and customer service teams.
Will delivery become faster in the future?
Yes. As we grow in New Zealand, our next stage is to move towards local fulfilment, with orders dispatched from an Auckland-based facility. This will allow us to provide faster delivery times for New Zealand customers.