Collection Conditions

Customers choosing to collect their order are responsible for:

• Booking a collection appointment in advance.
• Arriving within their allocated collection time.
• Bringing a suitable vehicle to safely transport their purchase.
• Providing sufficient people to safely lift and load all furniture (we recommend at least two strong people for larger items).
• Supplying appropriate blankets, straps and protective materials to secure furniture during transport.

Our team cannot assist with lifting heavy furniture into customer vehicles.

Once goods have been loaded into your vehicle, Style My Home accepts no responsibility for any damage to the products or your vehicle during transport.

Delivery Terms & Conditions

General Delivery Terms

• Delivery timeframes are estimates only and may vary due to freight schedules, weather conditions or circumstances outside of our control.
  
  
• If you require a preferred delivery date or time, please advise us when placing your order. While we will do our best to accommodate your request, this cannot be guaranteed.
  
  
• Customers are responsible for ensuring the property is accessible for delivery. This includes arranging building access, booking lifts, reserving loading zones, notifying building management and ensuring clear access to the property.
  
  
• Walkways, entrances and delivery areas must be clear and safe to allow our delivery team to complete the delivery efficiently.
  
  
• If delivery requires carrying furniture upstairs, through narrow hallways, spiral staircases or other difficult access points, this must be disclosed at the time of purchase. Additional Special Handling Charges may apply.
  
  
• Our delivery team cannot move, relocate or reposition existing furniture, appliances or client-owned belongings. The delivery area must be prepared prior to our arrival.
  
  
• Our delivery team cannot remove existing furniture, mattresses, appliances, household rubbish, cardboard, packaging from other retailers or any domestic waste.
  
  
• Standard delivery includes delivery of your furniture only. Unless white glove has been purchased as an additional service, delivery does not include:
  -Furniture assembly
  -Installation
  - Unboxing
  - Removal of cardboard or packaging
  - Disposal of household rubbish
  
  
  
• If assembly has been purchased, our team will assemble eligible Style My Home furniture only. Packaging removal is available only for packaging relating to products assembled by our team.
  
  
• Please inspect your order before disposing of any packaging. Original packaging is required should you need to return your purchase in accordance with our Returns Policy.
  
  
• Additional delivery charges may apply for regional areas or locations outside standard metro delivery zones.
  
  
• Delivery charges are calculated using the freight rates available at the time your order is placed. If you choose to delay delivery and your order remains in our warehouse for an extended period, or if freight costs increase due to circumstances beyond our control (including carrier surcharges or fuel price increases), the delivery charge may be adjusted prior to dispatch. As a small business, Style My Home simply passes on the freight charges quoted by our delivery partners.
  
  

Delivery Appointments

• Delivery appointment windows must be strictly adhered to.
• Customers must ensure someone is available to accept the delivery at the scheduled time.
• If our delivery team is unable to access the property due to unavailable recipients, restricted access, unbooked lifts, inaccessible driveways or the home not being ready, waiting time charges, redelivery fees or additional labour charges may apply.

Sydney Delivery

Furniture is dispatched from our Brisbane warehouse.

• Please allow approximately 2–4 weeks for delivery of in-stock furniture.
• Assembly is available for an additional fee.
• Additional charges may apply for difficult access.
  

Assembly Fees

• $50–$199 depending on the item.

Difficult Access

• Quoted on request.

Brisbane & Gold Coast Delivery

Furniture is dispatched from our Brisbane warehouse.

• Please allow approximately 1–2 weeks for delivery of in-stock furniture.
• Assembly is available for an additional fee.
• Additional charges may apply for difficult access.

Assembly Fees

• $50–$199 depending on the item.

Difficult Access

• Quoted on request.

Interstate Delivery

Interstate deliveries (ACT, VIC, SA and WA) for in-stock furniture generally take 4–6 weeks. If you require a specific delivery date or time, please let us know, and we will do our best to accommodate your request, although this may not always be possible.

Standard interstate delivery does not include:

• Carrying furniture upstairs
• Furniture assembly
• Installation
• Unboxing
• Removal of packaging

Please contact our team for a delivery quotation to your location.
*Floor stock sale items are not available for interstate delivery. 

Interstate Delivery Quotes: If your order exceeds 1 cubic metre (1m³) or is being delivered to an area outside our standard interstate delivery network, additional freight charges may apply. In these cases, we will contact you with a revised delivery quotation before processing your order. Alternatively, you can request a delivery quote prior to purchase by calling 1300 016 131 or emailing hello@stylemyhome.com.au.

Please note: Not all products are available for delivery Australia-wide. Due to their size, weight or handling requirements, some larger furniture pieces can only be delivered and assembled by our trusted delivery partners within selected service areas. If you have any questions about delivery availability for a particular item, please contact your nearest Style My Home store.

Floorstock Sale Items

Floor stock sale items are only available for customer pick up or local delivery from the store the stock is displayed in.